1. Labor is billed at $70.00 per hour per person in-shop, in 15 minute increments. There is a half hour minimum for all work orders that will have to be paid before services are rendered.
2. On-site calls are billed from the time the technician leaves the office until the time they return. On-site Labor is $80 per hour per person.
3. Advanced Service Order Charge required on all work orders. This charge will apply toward the Work Order Total when repaired.
4. All repairs are cash unless prior arrangements are made.
5. Elliott’s Computers is not responsible for any data loss. Make sure you have a backup or copy of any important data.
6. It is understood that this company assumes no responsibility for loss or damage by theft or fire to equipment placed with them for storage, sale or repair.
7. Equipment left after 30 days is subject to a storage fee of $10 per day and s subject to be sold to pay the lien for storage and repair fees/costs.
8. Computer hardware & unopened software may be returned within 7 calendar days of purchase. A 20% restocking fee will apply on all open returned hardware items. Computer hardware must be returned undamaged in the original box with all the packing materials and all contents intact. Open software may be returned within 7 calendar days of purchase for exchange only.
9. Special Orders require a 20% non-refundable deposit. Deposits are non-refundable on custom configured computers.
10. All Job Proposals are good for 20 days. Hardware prices on Job Proposals are quoted and labor is estimated. Any alteration or deviation from Job Proposals involving extra cost will be executed only upon written orders and will become an extra charge over and above the original Job Proposal.